Because you can’t trust their websites where everyone in economy is smiling and looking comfortable.
My Personal Rating Scale
5/5 – Fantastic. Would definitely fly again. Free Beverages Included including alcohol as well as at least snacks. Staff are friendly, check in is smooth and seating is comfortable and reasonable.
4/5 – Would fly again. Staff are friendly, check in is smooth and seating is comfortable and reasonable. Free beverages are included.
3/5 – Would fly again but the experience could be improved. Poor experiences include rude staff, a hassled check in and basics being charged as extras.
2/5 – Would avoid if possible in the future and would only fly if desperate or an incredibly low price was on offer. Poor experiences include rude staff, flight running late, hidden fees and uncomfortable and cramped seating.
1/5 – Would only fly if had no choice otherwise to AVOID at all possible cots. Poor experiences include rude staff, amenities and features not working, flight running late not due to something out of uncontrollable circumstances, cramped and unreasonable seating layouts, terrible food on long haul flights.